Napoleon Phantom Prestige 500 Natural Gas Grill with Infrared Rear Burner, Infrared Side Burner, & Rotisserie Kit - Matte Black
Napoleon P500RSIBK-3-PHM Phantom Prestige 500 Gas Grill On Cart with Infrared Side and Rear Burners delivers top notch performance without the price tag of a high end grill and this time in a modern matte black package. The solid 304 stainless steel construction is designed for long term durability and ensures the grill will hold up to the elements. Each of the (4) main grilling burners are rated for a 12,000 BTU maximum and feature solid 304 stainless steel tube construction, and the stainless steel sear plates help protect the burners and provide even heat distribution, preventing hot and cold spots across the 500in² grill surface.
The patented "S" style wave grill grates are a signature of Napoleon grills and feature 7.5mm thick 304 stainless steel construction to provide long lasting durability and allow professional style grill marks. The unique Flame Throwing ignition provides a simple and reliable experience by shooting a flame to the burners, making start-up a breeze. The infrared back burner is rated for 18,000 BTU to allow professional style rotisserie cooking with the heavy duty rotisserie kit, and the infrared "Sizzle Zone" is rated for 14,000 BTU and can reach up to 1,800 degrees F to achieve steakhouse quality searing. The stainless steel side shelves feature integrated tool hooks for convenience and the (4) heavy duty casters allow easy mobility and lock to stay in place. Grillers will enjoy the Safety Glow LED back-lit control knobs that turn from blue to red while the burners are in use to make for a safe grilling experience.
The Napoleon Prestige Series combines high performance with aesthetic elegance to produce an outstanding outdoor gas grill - each Prestige grill is proudly made in North America and backed by the President's Limited Lifetime Warranty.
Features
- Enjoy Napoleon's trademark "S" style cooking grids while providing a thick 7.5mm, durable, heavy duty cooking surface
- Prestige models now feature Napoleon's signature SafetyGlow lighting to indicate which burners are in use, creating a safer grilling experience
- Side infrared burner is rated for up to 14,000 BTU and features a porcelain coated cast iron grate to allow steakhouse style high heat searing at up to 1,800 degrees F
- Dual Level stainless steel sear plates provide even heat distribution to prevent hot and cold spots on the grill and also help protect the tube burners from grease and flare ups
- The rear infrared rotisserie burner is rated for 18,000 BTU to allow professional style rotisserie cooking and elevate the versatility of your Napoleon grill
| Manufacturer | Napoleon |
|---|---|
| Fuel Type | Propane or Natural Gas |
| Series | Phantom |
| Manufacturer Part Number | P500RSIBK-3-PHM-Config |
| Made in USA | No |
| Overall Length | 26.5 Inches |
| Overall Width | 66.25 Inches |
| Overall Height | 50.25 Inches |
| Number of Burners | 4 Burners |
| Cooking Grid Dimensions | 28 x 17.75 Inches |
| Total Grill Area | 900 Sq. Inches |
| Rotisserie Back Burner | Yes |
| Rotisserie Kit | Yes |
| Style | Phantom |
All orders over $199 qualify for free curbside shipping to the contiguous United States.
We ship smaller items via USPS, UPS, or FedEx. Larger and heavier items are shipped via LTL freight.
Order Processing:
After your order is placed, you will receive an email confirmation from us. As soon as your order is placed, we begin processing the order and arranging shipping. In-stock orders typically ship within 1-3 business days after your order is placed.
Shipping Transit Times:
Most items take 3-5 business days to deliver after they have left the warehouse. Shipping transit times are not guaranteed - they are estimates based on our experience.
We strongly advise you not to schedule contractors until your order is fully delivered and all items inspected.
Freight Shipping:
If your item is too big and/or too heavy to fight in a normal postal carrier vehicle, your product will be shipped via a freight carrier. We reserve the right to choose which freight carrier delivers your shipment.
Freight shipping is more complicated than a regular postal carrier delivery. Here are some important things to know about freight shipping:
You must be physically present to accept delivery. The freight carrier will either call to schedule a delivery appointment or notify you before delivery. Freight shipments are dropped off at your curb. The driver is NOT expected to deliver your items to your front door, garage, back yard, etc. It's a good idea to have other people there to help you move the shipment.
Extra charges may apply if redelivery needs to be arranged because nobody was at the delivery location. You must sign for the shipment upon acceptance.
Room By The Tree wants to ensure a fair shopping experience for all of our customers - please review our return policy carefully:
If you are not satisfied with your purchase, your product might be eligible for a return.
We do not charge restocking fees, however, you are responsible for shipping costs. This includes the shipping costs incurred by Room By The Tree to ship the items to you and the return shipping costs. Additionally, you are responsible for the credit card processing fees associated with the transaction.
Please note we can ONLY process returns for unused, unopened products that are still in the original manufacturer packaging with all manuals, accessories, packing slips, and packing materials. Items must be unused, unassembled, and must be returned in the original packaging within 30 days of delivery. There are absolutely no exceptions.
Items that are NOT eligible for returns include the following:
- Used items, opened items, or items that have been removed from original packaging.
- Items that have been assembled or installed.
- Clearance, custom made, or made-to-order products.
- Items that are not returned within 30 days of receipt of delivery.
- Items that are noted "not returnable" in the item description.
- Items that you ship to us without receiving an a Return Approval.
If your item(s) are unused, unassembled, and still in original packaging and are not otherwise ineligible for a return, you can request a return by sending an email to info@roombythetree.com.
You will receive a return email from us either approving the return or requesting more information. Please note the following terms and procedure for approved returns:
You are responsible for shipping costs associated with the return. Original shipping charges paid by you are also ineligible for a refund.
Once your return is approved, we will send Return Approval with shipping labels and instructions on how to ship your return. After your return is received and inspected, we will issue your refund, less shipping costs and charges associated with the return. After inspection, we will issue a refund.
Damage and Defects:
It is your responsibility to inspect products that are delivered to you to determine if your items have any damage or defects.
You MUST notify us via email of damage or defects within 5 business days of accepting delivery. There are NO EXCEPTIONS.
If you notify us of damage or defects within 5 business days of delivery:
- Email us at info@roombythetree.com to report the damage.
- For product defects that are unrelated to shipping damage, email us at info@roombythetree.com
- We will offer parts, a discount to keep the item as is, or allow a return/replacement.
- Your items cannot be used in any way to be eligible for replacement parts, a discount, or a return/full replacement.
If you don't notify us via email of damage or defects within 5 business days:
We will not offer any refunds, replacement parts, discounts, or exchanges under any circumstances.
After 5 business days, we are outside of our time window to file claims with the freight carrier or manufacturer. We can sell you replacement parts for repair.