Features
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Multi-Fire XD™ Flame Effect - Vivid flames that are brighter and more lifelike day or night.
- Less Frame, More Flame - Clean front face with minimal trim makes the dazzling flames the focal point.
- Comfort$aver™ Heating System - The patented Comfort$aver™ ceramic heating system uses 11% less energy than the leading quartz infrared heater by automatically adjusting fan speed and heater wattage to safely and precisely match the requirements of the room.
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Heat Boost - Quickly warms a room by delivering maximum heat output for a pre-determined amount of time.
- Media Accent Colors - Choose from a variety of brilliant color themes or cycle through a range of colors using the custom mode, freezing on the hue of your choice.
- Edgeless Design - Installs without trim to stone, brick and other solid finish materials; includes trim for drywall and tile surfaces
- Built-in Touch Controls - Settings and temperature display are hidden when not in use.
- Seamless Installation - Low-profile design fully recesses in 2" x 6" wall construction and 2" x 4" with optional trim. Hardwire using 120V or 240V for powerful heating.
- Mood-maker Remote - Customize the light color and intensity for a fireplace that reflects your personality.
- Cool-touch Glass - Glass remains cool making it safe for children and pets in any location.
| PRODUCT DETAILS | |
| Installation | Partially or fully recessed |
| Media | Acrylic Ice |
| Wiring | Direct-wire - includes plug kit |
| Voltage | 120 V | 240 V |
| Wattage | 1,500 W | 2,500 W |
| BTUs | 5,118 | 8,530 |
| Technology | Multi-Fire XD |
| Flame Only | Yes |
| Interior Surround | Mirror |
| Warranty | 5 Years |
| UL Certification | 6909700100 |
| HEATING | |
| Heater Only | Yes |
| Heat Operation | Comfort$aver heating system |
| Heating Range | Up to 1,000 sq. ft. |
| CONTROLS | |
| Display/Controls | Built-in display and touch controls |
| Remote Features | Multi-function |
All orders over $199 qualify for free curbside shipping to the contiguous United States.
We ship smaller items via USPS, UPS, or FedEx. Larger and heavier items are shipped via LTL freight.
Order Processing:
After your order is placed, you will receive an email confirmation from us. As soon as your order is placed, we begin processing the order and arranging shipping. In-stock orders typically ship within 1-3 business days after your order is placed.
Shipping Transit Times:
Most items take 3-5 business days to deliver after they have left the warehouse. Shipping transit times are not guaranteed - they are estimates based on our experience.
We strongly advise you not to schedule contractors until your order is fully delivered and all items inspected.
Freight Shipping:
If your item is too big and/or too heavy to fight in a normal postal carrier vehicle, your product will be shipped via a freight carrier. We reserve the right to choose which freight carrier delivers your shipment.
Freight shipping is more complicated than a regular postal carrier delivery. Here are some important things to know about freight shipping:
You must be physically present to accept delivery. The freight carrier will either call to schedule a delivery appointment or notify you before delivery. Freight shipments are dropped off at your curb. The driver is NOT expected to deliver your items to your front door, garage, back yard, etc. It's a good idea to have other people there to help you move the shipment.
Extra charges may apply if redelivery needs to be arranged because nobody was at the delivery location. You must sign for the shipment upon acceptance.
Room By The Tree wants to ensure a fair shopping experience for all of our customers - please review our return policy carefully:
If you are not satisfied with your purchase, your product might be eligible for a return.
We do not charge restocking fees, however, you are responsible for shipping costs. This includes the shipping costs incurred by Room By The Tree to ship the items to you and the return shipping costs. Additionally, you are responsible for the credit card processing fees associated with the transaction.
Please note we can ONLY process returns for unused, unopened products that are still in the original manufacturer packaging with all manuals, accessories, packing slips, and packing materials. Items must be unused, unassembled, and must be returned in the original packaging within 30 days of delivery. There are absolutely no exceptions.
Items that are NOT eligible for returns include the following:
- Used items, opened items, or items that have been removed from original packaging.
- Items that have been assembled or installed.
- Clearance, custom made, or made-to-order products.
- Items that are not returned within 30 days of receipt of delivery.
- Items that are noted "not returnable" in the item description.
- Items that you ship to us without receiving an a Return Approval.
If your item(s) are unused, unassembled, and still in original packaging and are not otherwise ineligible for a return, you can request a return by sending an email to info@roombythetree.com.
You will receive a return email from us either approving the return or requesting more information. Please note the following terms and procedure for approved returns:
You are responsible for shipping costs associated with the return. Original shipping charges paid by you are also ineligible for a refund.
Once your return is approved, we will send Return Approval with shipping labels and instructions on how to ship your return. After your return is received and inspected, we will issue your refund, less shipping costs and charges associated with the return. After inspection, we will issue a refund.
Damage and Defects:
It is your responsibility to inspect products that are delivered to you to determine if your items have any damage or defects.
You MUST notify us via email of damage or defects within 5 business days of accepting delivery. There are NO EXCEPTIONS.
If you notify us of damage or defects within 5 business days of delivery:
- Email us at info@roombythetree.com to report the damage.
- For product defects that are unrelated to shipping damage, email us at info@roombythetree.com
- We will offer parts, a discount to keep the item as is, or allow a return/replacement.
- Your items cannot be used in any way to be eligible for replacement parts, a discount, or a return/full replacement.
If you don't notify us via email of damage or defects within 5 business days:
We will not offer any refunds, replacement parts, discounts, or exchanges under any circumstances.
After 5 business days, we are outside of our time window to file claims with the freight carrier or manufacturer. We can sell you replacement parts for repair.