Order Information
Invoices
The order confirmation that you receive via email after placing your order is your official receipt. You may access order information via your account at any time following registration with us. If you need assistance retrieving your information, do not hesitate to contact us.
Order Cancellation
If you need to cancel or change your order please call us at 1.407.864.1545 (9am-6pm CST Monday-Friday • 9am-2pm CST Saturday). We will do our best to cancel your order. Cancellation or changes to orders must be requested within 24 hours. Because we attempt to ship your product as soon as possible we cannot always cancel your order prior to it being processed. Should a standard order ship before being cancelled, please see our return policy for instructions.
Payment Methods
We take every step necessary to ensure that purchases on our website are 100% secure. See our Privacy & Security for more information. We currently accept the following payment methods:
- PayPal
- Visa
- MasterCard
- American Express
- Discover
Sales Tax
We are required by law to charge sales tax on the full amount of the order.
Promotional Offers
RoombytheTree.com promotional offers are not valid for previous purchases and must be used at time of order. Only one promotion code per order, offers cannot be combined. Promotional offers may be used one time only per household. Only one discount or promotional code may be used per item. Clearance and Closeouts items are excluded.