We are a young family owned brand that believes every house's purpose is to provide as much happiness and amazing memories as possible.
Commitment to personalized service
Not only will we answer your product questions before your purchase, we will take care of you after the sale. From technical specifications to delivery questions, help with installation, to damage, to warranty or return coordination, we are willing and responsive.
Our staff knows what they are offering and will offer friendly, informed answers to your questions. From general information about electric fireplaces, to specification issues, to product comparisons, do not be afraid to challenge us. If we do not immediately know the answer to your question, we will research it and respond quickly.
Our experts are passionate and knowledgeable in what they do so don’t be afraid to call, email or start a live chat with us!
Because we are house's products specialists, we are able to deliver your purchase quickly (and FREE!). Many of our items are stocked within our warehouse and are sent within 24 hours of your order. Other items are shipped in just a few days. If we run into a manufacturer delay, we will let you know.
Room by The Tree is committed to providing the most outstanding and personalized customer service in our industry. Our service representatives are experts in specification and selection. Each member of our team is empowered to make your experience a positive one.